Customer Service & Order Coordination Specialist (Bilingual, Latin America)

Who We Are
Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients. We support fast-growing e-commerce brands by helping them scale efficiently through high-quality back-office, order management, and customer support services.

Who We're Looking For

CatalyzeX is seeking a highly detail-oriented female Order Entry Specialist with strong customer service and coordination skills, and experience in the fashion or apparel industry. This role is perfect for someone who thrives in a fast-paced environment, enjoys working across multiple teams, and can balance back-office order processing with front-facing customer communication. Candidates should have hands-on experience with order management tools, spreadsheets, and basic reporting ideally while supporting fashion, clothing, or lifestyle brands. A strong understanding of how departments like sales, production, and fulfillment work together is essential. We are specifically looking for someone proficient in reading and writing Spanish.

What You'll Do

• Accurately input and process customer orders using internal systems and e-commerce platforms
• Verify and cross-check order details (SKUs, sizing, colors, quantities, pricing, shipping, payment status)
• Monitor order status and proactively follow up on delays, exceptions, or customer concerns
• Communicate with customers via email or chat regarding order updates, tracking, and issues
• Coordinate with sales, warehouse/logistics, or production teams to ensure timely fulfillment
• Maintain and organize order records and customer information
• Compile and maintain daily, weekly, or monthly reports as needed
• Escalate and resolve discrepancies or urgent order-related concerns efficiently

What You Bring

• 13 years of experience in customer service, account coordination, or order processing, preferably in fashion, apparel, e-commerce, manufacturing, or distribution
• Hands-on experience supporting fashion or lifestyle brands
• Background using CRM systems, ERP software, or order management platforms
• Familiarity coordinating across teams like sales, production, and logistics
• Practical experience working with Excel or Google Sheets for data entry, reconciliation, and light analysis (e.g., filters, VLOOKUPs, basic formulas)
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication skills in English
• (Optional but valuable) Experience directly communicating with clients about order or production updates
• (Optional) Exposure to supply chain or fulfillment operations

Technical Requirements

• High-speed internet (minimum 20 Mbps or fiber connection)
• Noise-cancelling headset
• Fast and reliable computer
• Power and internet backup required

Rates and Expectations

• Full-time Role
• Rate: $6 to $8 per hour (Negotiable DOE)
• Work Schedule: To be determined (typically U.S. business hours EST or PST)

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.