Device Test Engineer

Device Test Engineer

Responsibilities

• Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
• Ask customers targeted questions to quickly understand the root of the problem
• Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Conduct product validation of products

Key skills

• Strong Android debugging skills, including usage of ADB
• Strong device debugging skills, including the usage of QXDM
• Strong LTE technical skills
• Communication and interpersonal skills
• Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
• Ensure customers using products have quick resolution to recurring hardware and software issues.
• Escalate issues to management that need executive attention

Travel is expected to be around 10%