Desktop Support Technician

Brighton Solutions is a recognized leader in engineering and technical staffing solutions. We connect skilled professionals with top-tier organizations, providing expertise where it's needed most. We are currently seeking a Desktop Support Technician for a mid-term, onsite contract role in Schaumburg, IL. This individual will play a key role in maintaining and supporting our client's end-user computing environment, ensuring minimal downtime and excellent user experience.

Key responsibilities in this role include:

• Provide hands-on desktop support for hardware, software, and network-related issues

• Install, configure, and troubleshoot Windows-based systems and standard applications

• Set up and maintain laptops, desktops, printers, and other peripherals

• Manage user accounts, permissions, and access within Active Directory

• Assist with imaging and deployment of new equipment

• Deliver timely and professional support to internal staff and escalate complex issues when needed

• Maintain accurate records of work using a ticketing system

To perform this role, we are seeking candidates that have the following experiences:

• 2+ years of experience in desktop or technical support

• Strong knowledge of Windows OS, Microsoft 365, and general hardware troubleshooting

• Familiarity with Active Directory, basic networking, and ticketing systems (e.g., ServiceNow, Zendesk)

• Excellent communication and customer service skills

• Ability to work independently in a fast-paced, onsite environment

• A+ or similar IT certifications are a plus

This role is a temporary contract position with an expected duration of about 6 months. The work is full-time and performed 100% onsite during normal business hours. In addition to competitive compensation, we offer employees strong benefits including strong medical plans, dental, life, vision, a 401k and PTO.