Customer Relations Specialist - Banking, in office (Bi-Lingual)

Full job description

We are searching for a detail-oriented and personable insurance office assistant with bi-lingual (English and Spanish) language skills. Your main responsibility will be supporting our agents by helping walk-in customers, taking phone calls, checking emails, calling late payments, collecting information, answering questions and directing customer inquiries to the appropriate person. Job seekers should be organized professionals who bring positive, problem-solving energy to the office.

Responsibilities:

• Answer phone calls and respond to emails to help customers solve problems quickly and direct their inquiries to the right person
• Perform administrative duties, such as organizing paperwork, filing and distributing office mail, to ensure our office runs efficiently
• Call customers with late payments and process billing information
• Collect complete and accurate information from customers calling to get insurance quotes
• Adapt to the team needs and assist with other projects as needed

Qualifications:

• Must have high school diploma or GED, some college experience preferred
• Bi-Lingual - English-Spanish
• Possesses basic computer skills such as word-processing and the ability to use Microsoft Word & Excel
• Willing to obtain insurance license (training and exam fees paid by agency)
• Proven track record of strong organizational skills, problem-solving skills, and communication skills, both written and verbal
• Prior experience in customer service or insurance industry preferred

Insurance experience helpful but not required.

Work Location: In-office in Kewanee, IL

Job Type: Full-time