Branch Manager / Personal Banker

Supervises: Tellers

General Responsibilities: Build and enhance new and existing customer relationships by selling retail banking products and services, making internal referrals, and making consumer loans. Oversee general office functioning in market area including supervising teller staff.

Essential Duties

1. Supervise teller staff including scheduling, evaluation, training, and providing input to employment processes.
2. Provide leadership for overall functionality of office as related to customer service standards, process management, and facility oversight.
3. Sell retail banking products and services to customers and prospects; including proactively cross selling bank products and services such as credit cards, Certificates of Deposit, online banking, bill pay, mobile banking, e-statements, etc.
4. Establish deposit accounts for consumers and businesses.
5. Provide referrals to internal bank partners including insurance, commercial, investments, mortgage, small business, and agriculture.
6. Provide customer contact for consumer loans including auto and personal loans; collect customer information, underwrite loan request, get loan officer approval as needed, input basic customer information into compliance software, and close loan with customer.
7. Comply with the S.A.F.E. Mortgage Licensing Act and all related residential real estate mortgage regulations.
8. Provide customer contact for residential real estate, complete application, input application information into web application, print application, and collect income verification documents. May close loan with customer as requested.
9. Oversee customer safe deposit box access as necessary.
10. Provide exemplary customer service including problem resolution and account follow up.

Other Duties

1. Serve as a member of the retail management team.
2. Provide teller line support as needed including managing lobby guests.
3. Maintain thorough and up-to-date product knowledge including competitor offerings.
4. Provide educational outreach on bank products to community and businesses as directed
5. Participate in community events and organizations as directed.
6. Perform other duties as assigned.

Overall Accountabilities

1. Accuracy of work.
2. Work cooperatively with co-workers.
3. Deliver positive customer service.
4. Maintain confidentiality and security of records and information.
5. Follow all policies and procedures.

Working Relationships

1. Works directly with Elberta Market President.
2. Works collaboratively with bank-wide retail staff.
3. Works collaboratively with Mortgage Lender.
4. Works cooperatively with all staff, community members, bank partners, and vendors.

Desired Qualifications:

1. High School diploma or equivalent required.
2. Retail/consumer banking experience preferred.
3. Demonstrated computer skills with Microsoft products required; banking software knowledge preferred. Fiserv Precision or Premier experience highly desirable.
4. Demonstrated interpersonal, written and verbal communication skills, and organizational skills required.

Job Specifications:

1. Must be able to remain in a stationary position sitting 90% of workday.
2. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
4. Constantly communicates with customers in person, via telephone, and by email. Must be able to exchange accurate information in these situations.
5. Constantly inspects documents for accuracy.

Salary & Benefits

Salary Range

• $42,000-$60,000 annually, commensurate with experience

Benefits

• Health, dental, and vision insurance
• Group life insurance
• Short and Long-Term Disability Insurance
• Additional optional insurance products available
• Annual Service Bonus
• Potential Annual Bank Performance Bonus
• Banking Service Benefits
• 401K and Employee Stock Ownership Program (ESOP)
• Paid vacation, sick, and holiday time