Call Center Executive - Hindi / English

Duties/Responsibilities:

Receive and respond to inbound phone calls for customer assistance

Respond to outbound phone call requests

Document all calls in ticketing and tracking systems

Respond to customer inquiries and provide data to customers within a required time frame

Act as liaison between claims department and providers

Research customer claims in the primary payor systems

Ensure highest level of customer service on every call

Perform other duties as assigned or necessary