Service Experience - Saudi Nationals

Service Experience - Saudi Nationals Only 

Main activities:

· Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product;

· Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation;

· Manage return activities;

· Transfer the problems encountered to the company;

· Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning;

· Prepare training on product use and service delivery;

· Prepare training material for product technical support courses;

· Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.

Requirements:

· Excellent knowledge of the English and Arabic.

-Saudi National is a must