Sales Administrator

Sales Administrator – Mombasa

Location: Mombasa, Kenya
Department: Sales
Reports To: Sales Team Leader
Employment Type: Full-Time

Job Overview

Our client is a growing FMCG distributor supplying food, beverages, and cleaning products to hotels, restaurants, catering establishments, and supermarkets. They are seeking a highly organised and detail-oriented Sales Administrator to support invoicing, order processing, customer service, and sales administration.

The role is primarily office-based and is ideal for someone who is accurate, customer-focused, proactive, and willing to grow into a broader sales and customer service role.

Key Responsibilities

• Process daily invoices accurately based on dispatched goods, delivery notes, and Goods Received Notes.
• Prepare sales orders, quotations, pricelists, and other sales documentation.
• Maintain accurate physical and electronic records of invoices, orders, and customer information.
• Track unfulfilled and partially fulfilled orders and follow up with relevant teams and customers.
• Identify and resolve invoicing, delivery, and order discrepancies promptly.
• Respond to customer enquiries regarding products, pricing, availability, and orders.
• Handle customer complaints professionally and escalate issues where necessary.
• Monitor customer accounts against approved credit limits.
• Support stock-taking and other sales administration activities.
• Prepare and provide timely sales and administrative reports to the Sales Team Leader.
• Work closely with sales, dispatch, and other internal teams to ensure smooth order fulfilment and customer service.

Requirements & Qualifications

• Diploma or degree in Business Administration, Sales, Marketing, Accounting, or a related field is an advantage.
• 3 years of experience in sales administration, invoicing, customer service, or a related role.
• FMCG experience is preferred.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and other office applications.
• Experience with SAP is an added advantage.

Key Competencies

• Strong attention to detail and accuracy.
• Excellent organisation and record-keeping skills.
• Strong customer service and communication skills.
• Ability to take ownership and work with minimal supervision.
• Good problem-solving and follow-up skills.
• Flexible and willing to take on additional responsibilities.
• Positive, professional, and proactive attitude.
• Eagerness to learn and grow within a fast-paced business environment.

Application Process

Interested candidates should submit their updated CV via our Career Page.

Only shortlisted candidates will be contacted.