Customer Service Representative - Remote

Job Title: Customer Service Representative - Remote

Job Location: Remote. United States/Canada.

Job type: Full time/Part time

Company Overview:

Brandcoven is a leading digital marketing agency that helps businesses grow their online presence and reach their target audience. We specialize in providing innovative and effective marketing solutions to our clients, helping them achieve their business goals.

Position Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a remote customer service representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.

Key Responsibilities:

- Respond to customer inquiries and concerns through phone, email, and chat in a timely and professional manner

- Provide accurate and detailed information about our services and products

- Assist customers with placing orders, processing payments, and resolving any issues that may arise

- Maintain customer records and update information as needed

- Collaborate with other team members to ensure a seamless customer experience

- Identify and escalate any complex customer issues to the appropriate department for resolution

- Continuously strive to improve customer satisfaction and retention rates

Qualifications:

- High school diploma or equivalent, some college education preferred

- Minimum of 1-2 years of customer service experience, preferably in a remote or call center setting

- Excellent communication skills, both written and verbal

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize tasks effectively

- Proficient in Microsoft Office and other customer service software

- Experience with digital marketing or advertising is a plus

- Must have a quiet and distraction-free workspace for remote work

Benefits:

- Competitive salary

- Flexible work hours and remote work option

- Comprehensive training and development opportunities

- Collaborative and supportive work environment

- Opportunities for growth and advancement within the company

If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in the digital marketing industry, we would love to hear from you. Apply now and join our dynamic team at Brandcoven!