We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of an Arrears Collection & Arrears Recovery Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £24.00 - £31.67 per hour

Hours Per Week :18.00

Summary:

The Arrears Collection & Arrears Recovery Officer plays a key role in managing the Councils most significant financial risks to ensure the success of tenancies. The postholder is responsible for maximising rental income through effective case management, early intervention, and supportive engagement with tenants. They will adopt a Rent First approach, ensuring compliance with tenancy agreements while working collaboratively with tenants, the Department for Work and Pensions (DWP), Jobcentre Plus (JCP), and other stakeholders to prevent arrears escalation and homelessness.

Responsibilities:

• Manage rent arrears cases, taking early action and delivering supportive recovery processes.
• Provide tailored advice on income maximisation, payment methods, and instalment options.
• Monitor tenants transitioning to Universal Credit, supporting regular rent payments and successful claim management.
• Develop robust exit strategies for alternative payment arrangements.
• Identify at-risk tenancies and signpost tenants to specialist services, including money advice and financial inclusion.

Requirements:

• Appropriate qualification (NVQ, Diploma, relevant degree) or equivalent relevant experience.
• Substantial experience in rent arrears recovery within a social housing context.
• Strong knowledge of housing legislation, tenancy management, welfare benefits, and Universal Credit processes.
• Demonstrated ability to manage risk, assess vulnerability, and deliver tenancy sustainment interventions.
• Excellent communication skills with proven ability to engage with harder-to-reach tenants.
• Competence in ICT systems (Word, Excel, and case management software).

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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