We are working closely with local authority in Liverpool to assist with the appointment of a Tribunal and Complaints Officer, on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £301.78- £397.16 per day

Summary:

The Tribunal and Complaints Officer – Interims provides specialist short-term support within Liverpool City Council's Children and Young People's Services to manage and reduce the backlog of Special Educational Needs and Disabilities (SEND) complaints and tribunal cases. The postholder is responsible for coordinating, investigating, and resolving complex complaints and SEND Tribunal proceedings, ensuring compliance with statutory requirements, legal timescales, and the Council's policies and procedures.

Responsibilities:

• Manage a caseload of SEND complaints and First-tier Tribunal (Special Educational Needs and Disability) appeals from receipt through to resolution.
• Coordinate the Council's response to SEND Tribunal appeals, ensuring compliance with statutory deadlines and tribunal procedures.
• Liaise with SEND Case Officers, educational psychologists, schools, health professionals, legal services, and other stakeholders to gather evidence and prepare tribunal documentation.
• Provide specialist advice and guidance to managers and colleagues on SEND legislation, complaints handling, and tribunal procedures.
• Produce performance reports and management information relating to complaints, tribunals, and statutory compliance.

Qualifications:

• Degree-level qualification or equivalent relevant professional qualification, or significant equivalent experience in SEND, education, complaints management, law, or public administration.

Essentials:

• Proven experience managing SEND complaints and First-tier Tribunal (Special Educational Needs and Disability) processes.
• Excellent knowledge of the Children and Families Act 2014, SEND Code of Practice (2015), Education Act 1996, the Equality Act 2010, and relevant SEND legislation.
• Commitment to delivering high-quality customer service and achieving positive outcomes for children and young people with SEND.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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