We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Senior Family Engagement Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £16.83 - £22.02 per hour

Summary:

The role involves supporting families at the point of entry to Family Hubs and Childrens Centres, ensuring they receive a warm welcome, guidance, and access to appropriate services. You will manage front-of-house operations, respond to enquiries, maintain records, and support the delivery of early intervention and community services for families.

Responsibilities:

• Welcome families into the centre and build positive relationships with parents, carers, and visitors.
• Manage reception and respond to enquiries via phone, email, and face-to-face.
• Provide information, advice, and signposting on childcare, health, benefits, and family support services.
• Maintain accurate family records, registrations, and attendance data.
• Manage the centre calendar, bookings, and administrative processes.
• Coordinate the Your Bump and Beyond antenatal programme.

Qualifications:

• GCSEs (or equivalent) including English and Maths (Grades A–C / 9–4).

Essential Requirements:

• Experience working in a busy team environment.
• Strong communication and customer service skills.
• Good ICT skills and ability to use databases and Microsoft Office.
• Ability to build positive relationships with families and professionals.
• Understanding of safeguarding, confidentiality, and supporting vulnerable families.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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