We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Advisor Care & Wellbeing Hub, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.76 - £16.49 per hour

Summary:

This role acts as the first point of contact for Children's Services within the Customer Service Centre, handling sensitive calls from the public and professionals. The position involves gathering accurate information, recording details clearly, and supporting safeguarding processes by ensuring concerns are passed effectively to Social Care teams.

Responsibilities:

• Handle incoming calls relating to concerns about children from the public and professionals
• Gather detailed and accurate information using effective questioning and professional curiosity
• Record information clearly and concisely on internal systems
• Liaise with internal teams to ensure timely and appropriate escalation
• Provide a professional, empathetic, and customer-focused service

Essential Requirements:

• Strong customer service experience, ideally in a call centre or public-facing role
• Evidence of training or experience in customer service or call handling
• Excellent communication skills, both verbal and written
• Ability to handle sensitive and potentially distressing situations with resilience and empathy
• Strong attention to detail with the ability to record accurate information
• Good IT skills, including Microsoft Office and data entry systems

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#OR101284