We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Business Support Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.23 - £21.94 per hour

Summary:

The Business Support Officer will provide customer-focused, efficient, and effective front-line and administrative support to Lewishams Childrens Social Care teams. The primary function will be to deliver high-quality reception/front-of-house services, with secondary responsibilities in general business support and administration. The role ensures smooth office operations, accurate record-keeping, and responsive customer service to residents, staff, and partners.

This is a site-based role requiring flexibility to work across multiple sites in the borough. Candidates must be pre-cleared and available for immediate start.

Responsibilities:

• Act as the first point of contact for visitors and service users, handling enquiries professionally and sensitively.
• Manage reception areas, ensuring a welcoming and safe environment.
• Signpost customers to appropriate services or escalate queries to relevant officers.
• Receive, sort, and distribute incoming/outgoing post (paper and electronic).
• Maintain electronic and paper filing systems (e.g. LCS, EHM, ContrOCC).
  
• Receive, log, and process applications/referrals, ensuring accurate data entry.

Qualifications:

• Good standard of general education (GCSEs or equivalent).
• ICT proficiency (Word, Excel, Outlook, databases).

Experience:

• Demonstrable experience delivering high-quality administrative support.
• Previous reception or front-of-house experience in a busy, customer-facing environment.
• Experience working with confidential/sensitive information.
• Experience supporting multi-agency working (desirable).
• Experience within Childrens Services, local authority, or public sector environment (desirable).

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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