We are working closely with a local authority in North Yorkshire to assist with the appointment of a Leasehold Officer, on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.35- £21.83 per hour

Summary:

North Yorkshire Council is seeking a proactive and customer-focused Leasehold Officer to deliver an effective, efficient, and consistent leasehold income management service across the Council's housing portfolio. The postholder will manage leaseholder, shared ownership, and service charge accounts, ensuring the timely collection of housing-related income while supporting customers to sustain their homes through early intervention, financial advice, and income maximisation.

Responsibilities:

• Manage a portfolio of leasehold, shared ownership, service charge, garage, and other housing-related accounts.
• Support possession proceedings, forfeiture action, debt recovery, and enforcement processes.
• Assist customers in accessing Welfare Benefits, Universal Credit, Housing Benefit, Council Tax Reduction, and other financial support.
• Process electronic payments, Direct Debits, refunds, cash, and cheque transactions in accordance with Council procedures.
• Build effective working relationships with Housing Management, Homelessness Prevention, Tenancy Support, Anti-Social Behaviour teams, and Legal Services.
• Ensure compliance with GDPR, Information Governance, Equality legislation, safeguarding responsibilities, and Council policies.

Qualifications:

• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.

Essentials:

• Experience working within a social housing or housing management environment.
• Experience managing leasehold, rent, service charge, or housing income accounts.
• Good understanding of social housing management and landlord responsibilities.
• Knowledge of leasehold obligations and shared ownership arrangements.
• Knowledge of Welfare Benefits, Universal Credit, Housing Benefit, and income maximisation.
• Understanding of GDPR, Information Governance, Equality legislation, and safeguarding responsibilities.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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