We are working closely alongside a Local Authority in Lambeth to assist with the appointment of a Parking Representation Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £19.05 - £23.83 per hour

Responsibilities:

• To prioritise and manage own workload and tasks in response to changing demands from management.
• To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either partys claims.
• To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.
• To ensure that all correspondence is replied to in accordance with best practice and in plain English.
• To ensure that daily quality and quantity performance standards are met or exceeded and that letters conform to relevant quality, policy and legislative standards.

Experience :

• At least 2 years experience of working in customer service or administration, having to compose formal letters and correspondence
• Experience of analysing data and carrying out investigations to inform decisions
• Experience of working within a busy, target-driven environment and effectively prioritising and managing own work load
• Experience of using computer systems and databases

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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