We are working closely alongside a Local Authority in Westminster to assist with the appointment of a Complaints Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.42 - £21.83 per hour 

Responsibilities:

• To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary
• Lead on identifying evaluation criteria in conjunction with Business Intelligence, research and KPI information.
• Responsible for developing and fostering an environment of continuous improvement and industry leading innovation
• Responsible for building strong, trusted and effective relationships with elected members and senior officers.
• Demonstrate you are part of the team and that you understand the business from your clients perspective but also be a trusted advisor in a constructive way.
• A commitment to a client-centred approach to service delivery.

Required Experience:

• Experience of delivering multiple services within a compassionate and target driven environment.
• Experience of cultivating a positive customer focus that is promoted across all activities and service improvement initiatives.
• Experience of improving an operational culture across a dynamic business environment that is actively demonstrated by staff through a professional approach to communicating with all residents and stakeholders.
• Experienced and responsive to change management delivery and the implementation of service improvements.
• Experience in working within time and budget restraints.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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