We are working closely alongside a Local Authority in London to assist with the appointment of a Principal Complaints Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £265.00 - £348.00 per Day

Responsibilities:

• To assess all types and stages of complaints in accordance with the work allocated and input, maintain accurate records on the councils Customer Relationship System/Complaints Module.
• To investigate and respond to corporate enquiries and complaints relating to Chief Executive stage complaints, members enquires, Local Government & Social Care Ombudsman and Housing Ombudsman matters received by the Financial Operations and Customer Service Division, either directly or via other council departments in line with current legislation and council policy.

• As directed, to investigate stage 1 and other complaints and enquires received by the Financial Operations and Customer Service Division, providing detailed and comprehensive responses within the councils timescales. In addition, to make recommendations to resolve matters and support service development.
  
• To coordinate Chief Executive, Local Government & Social Care Ombudsman and Housing Ombudsman enquires and investigations and supervise those which have implications for more than one council department, liaising as necessary with councillors and officers ensuring professional standards and timescales are met.
  
• To provide training and guidance to complaint leads and officers on the use of the Customer Relationship Management System /Complaints Module for the purpose of data entry and reporting.

Experience:

• Experience in a similar role in the public, non statutory or private sector.
• Experience of dealing with customer complaint including verbal and written responses.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1361545