We are working closely alongside a Local Authority in Islington to assist with the appointment of a Customer Service Agent, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £19.05 - £24.95 per hour

Responsibilities:

• To deal with all customer interactions in a polite, friendly and efficient manner.
• To use the relevant technology systems to provide high quality accurate advice.
• To be readily identifiable as an Access Islington Advisor. To comply at all times with the dress code and/or to wear the uniform provided.
• To maintain records and produce statistics where necessary.
• To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
• To monitor personal performance in terms of agreed personal work targets.
  

Required Experience:

• Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
• Experience of working with a diverse community in a resident focused environment
• Experience of using IT & telephony systems and administrative procedures in a customer focused organisation

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1340067