We are working closely alongside a Local Authority in Derby to assist with the appointment of a Call Handler/Responder, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.91-£18.00/Hour

Responsibilities:

• Work a 24/7 rotational shift pattern covering days, afternoons evenings and nights on a rota basis including weekends and bank holidays 365 days of the year and be required to work an alternative shift patterns as and when the needs of the business require, this may be at short notice
• To contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non-designated working days.
• To provide a professional call handling service by dealing sensitively with a diverse customer base and by maintaining confidentiality at all times, responding and prioritising emergency telecare calls by assessing the reason for the call, its urgency and to take prompt and appropriate action in accordance with procedures and instructions.
• Operating the computerised call handling equipment at all times to standards set by the Telecare Services Association (TSA).
• To be responsible for maintaining and regularly updating both manual and computerised client information systems, recording customer incidents and recording the nature of all calls received and all initiated actions accurately.

Requirements:

• Excellent communication skills
• Excellent computer skills
• Need to have call centre experience or an understanding of social care with the elderly.
• Candidates will be required to have an Enhanced Adults DBS
• Candidates must hold a full driving license and have a roadworthy vehicle for work purposes for which mileage will be paid

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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