We are working closely alongside a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.22 - £22.70 per hour

Responsibilities:

• To liaise with Social Services Managers regarding disciplinary issues arising from complaints.
• To provide information and advice to staff throughout the department on the operation of the complaints procedures and to assist staff training as and when required. 
• To actively seek information from service users regarding the service they receive.
• To be responsible for defined areas of service development in relation to quality assurance as required by the Head of Branch, working across agencies in partnership with key stakeholders and service users to improve and modernise services. 
• To prepare and present responses to queries from elected members as required by the Head of Branch or the Director of Adult Social Services.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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