We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Customer Service Assistant, on a 4-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Hours per week: 13

Rate of Pay: £17.38 - £22.18 per Hour

Responsibilities:

• Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means.
• Provide a high quality of library, learning and information services that achieve customer satisfaction and maintains the highest level of service standards to all customers across the council.
• Working as part of a team of Customer Service Advisors and Assistants, contribute to the day-to-day running of the Idea Store.
• Welcome and greet Idea Store users, taking a positive role in promoting Idea Store services and stock, making customers feel welcome and at ease, and ensuring high customer service standards are met.
• Deal with customers in a polite, courteous, efficient, and effective manner at all times to achieve the highest standards of customer care. Provide assistance to callers whilst considering their individual needs and give general advice on other Council services as appropriate

Qualifications:

• Ability to demonstrate excellent engagement with all customers including children, in the context of the Idea Store
• Knowledge and understanding of the purpose of modern
  public library and/or adult learning provision

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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