We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.31 - £15.50 per hour

Responsibilities:

• To own individual enquiries, complaints and customer requests.
• To work flexibly across the hours of the Careline Service.
  
• To contribute to the process of continually improving customer access to quality, cost effective services.
  
• To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
  
• To assist with delivering the Councils commitment to Best Value and customer service.
  
• To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).

Qualifications:

• Must have a current BPSS certification that will cover the duration of the placement
• Experience of answering enquiries relating to CTAX billing and recovery. 
• Experience of using Revenue systems such as NEC Northgate. 

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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