We are working closely alongside a Local Authority in Islington, to assist with the appointment of a Housing Services Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £20.59 - £26.96 per Hour

Responsibilities:

• To be part of an agile front door service, able to adapt to changing demand and internal transformation whilst ensuring that customer interactions are dealt with quickly, efficiently and professionally and are aligned with customer need
• To be adaptable - using modern workflow practices and technology to deliver improved responses to service requests, enquiries, payments and incoming reports - processing transactions wherever possible and organising access to specialists when required.
• To update systems, people and documentation to ensure that data is accurate, relevant and valid, increasing the value, potential and effectiveness of our data resources.
• To ensure service users understand the availability of digital and self-serve options, encouraging and aiding their use through effective digital inclusion activities to achieve the channel shift programme. Service users should be actively moved towards digital and self-serve solutions at every opportunity.
• To undertake robust assessments - recording, and reviewing risks and vulnerabilities, escalating as required to the appropriate level within the service structure
• To contribute to a programme of process and system improvements to ensure first line customer interactions are fast, accessible, facilitate self-serve and meet customer need

Qualifications:

• Experience of providing advice and practical assistance to the public in a social housing, public sector or equivalent setting.
• Experience of working in and delivering services to, a multi-cultural community

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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