We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 4-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £21.98 - £29.31 per hour

Responsibilities:

• Support the Council to meet performance targets and regulatory requirements through proactively monitoring and reporting on performance and compliance with the Housing Ombudsman Code
• Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile MEs and ombudsman cases.
• Reduce the proportion of case escalations by ensuring committed actions are accurately recorded and proactively monitored to make certain actions are completed.
• Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines.
• Maintain effective oversight of corrective actions and ensure residents are kept informed and corrective actions are delivered in line with agreed timelines
• Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions.

Qualification:

• Good understanding of complaints handling at a local authority.
• Knowledge of housing services provided within local authorities.
• Knowledge of CRM systems for complaint handling

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1394034