We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Enforcement Support Officer, on a 1-year contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £20.19 - £26.04 per hour

Responsibilities:

• The postholder reports to the Enforcement Agent Team Leader.
• Planning own daily schedule of work allocated to them by the Enforcement Agent Team Leader or other senior managers.
  
• The post holder has no line management responsibility or supervisory responsibility but at times will be required to provide training and supervision on specific tasks to trainees and other officers.
  
• The post holder may be required to work evenings, weekends and occasional public holidays, in order to meet service requirements.
  
• To deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.

Qualifications:

• Detailed knowledge of Council Tax and Business Rates and Sundry Debts Enforcement legislation
• Knowledge of Welfare Rights issues.
• Detailed knowledge of Taking Control of Goods legislation and fee structure
• Good knowledge of monitoring computerised workflow systems
• Working knowledge of the Magistrates Court, County Court and High Court proceedings for the recovery of unpaid revenue and ability to represent the council as necessary.
• Knowledge of Lone Working Policy
• Knowledge of excellent practice in customer care 

Experience:

• Working within a Revenues or similar environment.
• Planning, managing and monitoring programs of work Interpreting and applying legislation.
• Experience of managing conflicting priorities, under pressure, to meet service objectives
• Experience of dealing with challenging customers

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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