We are working closely alongside a Local Authority in Islington to assist with the appointment of a Housing Repairs Co-ordinators, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.38 - £22.76 per Hour

Responsibilities:

• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• Experience of working in a contact centre answering high volume of calls to ensure targets are met.
• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
• To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.

Qualifications:

• Knowledge of the main issues affecting social housing.
• ITQ2 or equivalent Information Technology skills.
• Experience of dealing with all aspects of building maintenance / repairs in a busy environment.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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