We are working closely alongside a Local Authority in London to assist with the appointment of a Leasehold Services Officer, on a 4-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.52 - £23.57 per hour

Responsibilities:

• To be responsible for the effective collection of any standard non-contentious major works, service charges, ground rent, shared ownership rent, and any other income.
• To follow local and organisational procedures for managing accounts and ensure that prompt action is taken to recover monies outstanding on accounts.
• To interview and advise customers clearly and sensitively, on issues relating to payment of shared ownership rent, ground rent, major works, service charges and reserve fund.
• To identify and arrange suitable assistance for vulnerable residents and carry out referrals, as and when required, adopting a multi-agency approach to ensure all safeguarding concerns and observations are appropriately reported and documented.
• To monitor, and when necessary, investigate the financial position of each account, to ensure that payments have been applied correctly.

Qualifications:

• Qualifications, Knowledge & Experience Requirements:
• Knowledge of RTB, housing and service charges legislation and the legal processes which govern the resolution of disputes
• Proven experience of managing income accounts and debt recovery within a Housing environment
• Experience of monitoring and achieving targets and working to tight deadlines.
• Experience of successfully dealing with queries and complaints from customers in a public environment

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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