We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Customer Services Centre Officer, on a 1-Year contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.51 - £23.61 per hour

Summary:

Lewisham Council is seeking a proactive and customer-focused Customer Services Centre Officer to join its multi-service contact centre. The successful candidate will be the first point of contact for residents, handling enquiries via telephone and front-facing services, and will play a vital role in delivering high-quality support across a wide range of council services.

This position requires direct experience working in a fast-paced, multi-service environment and a strong commitment to delivering excellent customer service. You will work collaboratively with colleagues to resolve customer enquiries efficiently and promote digital access for residents.

Responsibilities:

• Serve as the first point of contact for all customer enquiries via telephone and face-to-face channels.
• Handle queries across multiple service areas, including Housing, Repairs, Registration Services, Environmental Services, Highways, and Planning.
• Provide accurate information and guidance in accordance with Lewisham Councils policies and procedures.
• Liaise with internal departments to escalate or follow up on complex customer issues.
• Provide accurate information and guidance in accordance with Lewisham Councils policies and procedures.
• Liaise with internal departments to escalate or follow up on complex customer issues.

Qualifications:

• Proven experience in a customer service or contact centre role, preferably within a local authority or public-facing organisation.
• Experience working in a fast-paced, multi-service environment handling a high volume of enquiries.
• Strong working knowledge of at least some of the following service areas: Housing, Repairs, Registration, Environmental Services, Highways, and Planning.
• Excellent communication and interpersonal skills with the ability to handle a wide range of customer interactions, including difficult conversations.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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