We are working closely alongside a Local Authority in Hackney to assist with the appointment of a Learning and Development Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £21.85 - £28.31 per Hour

Responsibilities:

• To maintain an in-depth knowledge of Customer Service Standards and Principles as outlined in the Councils Customer Service Strategy across all services.
• To maintain an in depthin-depth knowledge of either Housing/ Council Tax Benefit, Homelessness Prevention, Council Tax Legislation, Business Rates, Housing legislation, case law and good practice
• Have a working knowledge of other related legislation, other benefits, council tax, welfare and housing rights and policy relating to services delivered within the remit of Revenues and & Benefits & Homelessness Prevention.
• To carry out regular training needs analysis as required ensuring a seamless service delivery across all services within the remit of Revenues and Benefits & Homelessness Prevention.
• A good knowledge of current trends in training, learning and development best practice and management techniques, methods and delivery.

Qualifications:

• Excellent level of written and oral communication
• Candidates should be CIPD, or similarly qualified or with a strong Learning and Development background.
• A sound understanding of the concepts of the Learning and Development requirements in a multi service environment and the ability to apply this at a strategic and operational level to achieve business goals.
  
• Significant training experience, preferably call centre, multi site or outsource or project based.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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