We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Repairs Resolution Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £19.11 - £24.54 per hour

Responsibilities:

• To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage right first time service delivery.
• To investigate and respond to Stage 1 complaints made under the Councils Corporate Complaints process and Member enquiries.
• To carry out investigations in line with the Councils overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
• To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.
• Work with the councils contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.
• Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products.

Required Experience:

• Proven and relevant experience gained in a similar role.
• Experience of communicating effectively with customers and at all levels of the organisation.
• Experience of repairs and maintenance service delivery
• Experience of responding to correspondence and drafting reports.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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