We are working closely alongside a Local Authority in Bexley to assist with the appointment of a Forms Developer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £348.00 - £459.93 per hour

Responsibilities:

• To migrate the existing online forms into Drupal webforms, while making enhancements to the forms as required to improve the customer service experience for residents.
• To support the Digital Manager in developing a user centred approach to all self-service solutions for high volume service areas across the authority and to support improvements to business process and customer experience.
• To assist with identifying how processes can be improved for users and to work with service areas to design and implement new approaches and technology to improve customer experience and process efficiency.
• To work with a wide mix of stakeholders from all directorates and the Councils IT provider (NEC).
• To develop self-service and CRM system including e-forms, processes, users, and back-office system connectors to support normal service provision and to drive forward self-service adoption.

Qualifications:

• Degree standard of education or equivalent
• A Level Standard of Education or equivalent
• Formal Management Qualification

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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