We are working closely alongside a Local Authority in Bath to assist with the appointment of a Revenue Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £20.20 - £25.29 per hour

Responsibilities:

• Collect information and data from various sources, and input this into various systems and calculations to ensure that data considered is accurate and available.
• Undertake calculations and straightforward assessments, in accordance with legislation, defined procedures, protocols and rules, to determine liability for charges and eligibility for specific discounts, reliefs, exemptions or straightforward benefits and payments.
• Check and verify documentation provided by customers in accordance with strictly defined requirements, to ensure that documents provided are applicable and correct.
• Issue correspondence, letters and bills using standard templates, so that customers receive clear and appropriate written correspondence and confirmation.
• Escalate and refer complex or specialist cases to colleagues, so that cases can be dealt with appropriately.

Qualifications:

• NVQ Level 2, or equivalent.
• Experience of customer-facing service delivery.
• Experience of processing data and undertaking complex calculations.
• Knowledge of processes, procedures and protocols relating to the calculation and processing of benefits/council tax/business rates.
• Some knowledge of legislation and regulations relating to benefits/business rates/council tax/financial assessments and data protection.
• Knowledge of a range of systems related to processing data.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. 

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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