We are working closely alongside a Local Authority in Derby to assist with the appointment of a Carelink Operator, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.09 - £15.26 per hour

Responsibilities:

• Receive calls at Derby Care Link via the computerised call handling system and take or initiate necessary action to respond to the incident.
• Receive referrals and calls from members of the public or agencies requesting the services of the Social Services out of hours Team and initiate the appropriate action in response to the call.
• Record the nature of all calls received and action initiated, by data input onto the computerised call handling system or other recording systems.
• Report any faults on the alarm equipment linked to Derby Care Link.
• Carry out tests on installations, fault find and report as necessary.
• Outside of normal office hours, to receive emergency and repair calls from users connected to the Derby Care Link or from the general public relating to any of the Councils services. Take appropriate action to pass on requests to the appropriate contractor, Council department or Council officer, in accordance with instructions given.

Required Experience:

• Experience of working with the public
• Experience of maintaining and updating computerised records

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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