We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.31 - £15.50 per hour

Responsibilities:

• Provide quality Information, advice and guidance across a range of council services, answering customer enquiries, and offering appropriate solutions or options to customers
• To identify and refer customers for further support as appropriate, including customers who are experiencing repeated issues with service delivery; who have issues which cut across multiple services, or who wish to escalate an issue
• To champion self- service, support, encourage, educate, and assist customers to use digital channels to access the services they need and signpost to relevant partner agencies
• Be familiar with, and able to support customers to use, a variety of digital contact methods including various social media platforms and on-line services.
• Communicate with customers effectively. Listen actively, ask clarifying questions, and provide clear and concise information
• Build rapport with customers and ensure smooth interactions each time, every time

Qualifications:

• Appropriate qualification or training at a Digital Assist officer level (A,I)
• Experience working with multiple contact channels (A,I)
• Experience in working in a fast pace real-time environment (A,I)
• Experience working within a team environment (A,I)

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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