We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Bookings & Emergency Allocations Officer, on a 1-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £20.29 - £26.06 per Hour

Responsibilities:

• To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, providing information in advance of transfer to self-contained accommodation so that properties are suitable first-time round.
• To be responsible for ensuring the quality of designated hotels, undertaking inspections and running on-site surgeries as directed
• To conduct inspections of designated hotels as directed, to confirm landlord compliance with service standards, referring to enforcement agencies as appropriate
• Verify clients occupation and compliance with conditions of licence, holding regular surgeries at designated hotels to facilitate efficient casework and minimise ad hoc queries and complaints

Qualifications:

• Demonstrable experience of working with customers giving advice within a housing or similar service
• Good standards of literacy and numeracy
• Experience of working in a demanding environment with the general public

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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