We are working closely alongside a Local Authority in Waltham Forest to assist with the appointment of an Housing Options & Assessment Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.81 - £22.38 per Hour

Responsibilities:

• To provide an effective casework service for all customers in housing need under the Homeless Reduction Act 2017
• Customer / stakeholder expectations are managed in relation to what can be delivered.
• Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers
• Maintain all required records and information. Analyse and interpret complex information, for input into Personal Housing Plans and management/member reports. Procedures are adhered to and all information is correctly recorded and processed.
• Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area

Qualifications:

• Ability to communicate effectively to a broad range of stakeholders
• Ability to draft and write complex correspondence and reports
• High level of IT skills working with a data base and software applications to produce letters and reports effectively
• Understanding of the principles of homelessness prevention and knowledge of the full range of housing options available to residents

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. 

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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