We are working closely alongside a Local Authority in Newham to assist with the appointment of a Repairs Customer Services Advisor, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.54 - £21.72 per Hour

Responsibilities:

• To contribute towards the implementation of a working culture that is result-orientated, customer-focused and an ethos of right first time service delivery.
• To support the resilience agenda by promoting the councils online services at every opportunity.
• To undertake all duties with minimal supervision.
• To be responsible for continuous personal development by requesting and attending training when necessary.
• To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.

Qualifications:

• Clear understanding of the operational service provided within Repairs Contact Centre.
• Ability to deliver high quality, customer focussed, value for money services.
• Knowledge of customer service and conflict.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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