We are working closely alongside a Local Authority in London to assist with the appointment of a Service Quality Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £21.92 - £28.70 per hour

Responsibilities:

• To monitor standards through regular and ad hoc estate inspections taking appropriate remedial action on problems encountered.
• To assist in the induction and on-going training of caretakers and undertake regular on-site assessments of caretakers to ensure that cleaning techniques are always consistent with best practice.
• To assist in the facilitating and testing of new cleaning equipment associated with new or existing tasks.
• To assist in the collection of data and production of regular reports on all aspects of the estate service and service recharges as required.
• To identify and report communal repairs, including the reporting of emergency /urgent repairs, and post inspecting to ensure quality.

Experience:

• Substantial proven experience of providing advice and practical assistance to the public in the social housing field
• Experience of working in and delivering services to, a multi-cultural community
• Experience of identifying and ordering repairs. 
• Knowledge of relevant legislation and issues affecting the provision of a caretaking and estate cleaning service, including an understanding of
  good customer care practice.
• Knowledge of Health and Safety legislation relevant to the provision of a caretaking and estate cleaning service
• Knowledge of the issues affecting storage and use of cleaning materials and equipment and the ability to contribute to the development of an improved range of available products.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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