We are working closely alongside a Local Authority in Plymouth to assist with the appointment of a Business Support Officer, on a 3.5-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.85 - £15.53 per hour

Summary:

To provide administrative and customer focused support duties across a range of departments, ensuring that all services provided to colleagues, managers and customers are efficient and effective.

Responsibilities:

• Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services
• Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary
• Accurately update information on relevant systems e.g. Academy, Civica, Carefirst
• Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services 
• Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice supporting a continuous improvement ethos

Qualifications:

• GCSEs A*- C (9-4) or equivalent in English and Maths

Experience Required:

• Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
• Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
• Experience of providing an effective and efficient business support service to customers.
• Administrative experience with an understanding of office procedures.
• Experience of prioritising own workload to ensure deadlines are met.
• Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Essential Requirements:

• A willingness to undertake appropriate learning and development as required
• Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
• Ability to process basic service requests.
• Customer care skills and the ability to show initiative when dealing with customer enquiries.
• Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
• Numeracy skills required for carrying out calculations and ensuring the accuracy of data.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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