We are working closely alongside a Local Authority in City of Westminster to assist with the appointment of a Contact Centre Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.23 - £22.54 per hour

Summary:

The Contact Centre Advisor role focuses on delivering high-quality customer service, supporting vulnerable individuals with empathy, and ensuring swift and effective resolution of enquiries across multiple communication channels.

Responsibilities:

• Act as the first point of contact for customers via phone, email, social media, and face-to-face interactions
• Provide an empathetic and supportive approach to customers, particularly those with additional needs
• Deliver suitable outcomes for enquiries with a focus on quick resolution
• Answer inbound calls within Service Level Agreements (SLAs)
• Make outbound calls maintaining a high standard of customer care
• Manage correspondence via CRM systems and databases, ensuring accurate record keeping and reporting

Essentials:

• Previous experience in a customer service or contact centre environment
• Strong organisational skills with the ability to prioritise workload
  
• Excellent communication skills with a customer-focused and empathetic approach
  
• Ability to collect and present data clearly
  
• Proficiency in CRM systems and Microsoft Office, particularly Excel

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1712807