We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.76 - £16.49 per hour

Summary:

The Customer Service Advisor will act as the first point of contact for Children's Services within the Customer Service Centre. The role involves handling sensitive calls from the public and professionals, gathering accurate information regarding child welfare concerns, and ensuring this is recorded clearly and passed to the relevant Social Care teams.

Responsibilities:

• Act as the first point of contact for calls relating to children's social care concerns
• Handle sensitive and potentially distressing calls from the public and professionals (e.g., police, healthcare workers, teachers)
• Gather detailed and accurate information using effective questioning and professional curiosity
• Record and input information clearly and concisely into internal systems
• Ensure all information is structured and aligned with required frameworks before escalation
• Support decision-making processes by providing high-quality, evidence-based information

Essentials:

• Experience working in a safeguarding, social care, or public sector environment is advantageous
• Strong communication skills with the ability to remain calm under pressure
  
• Excellent listening and questioning skills with high attention to detail
  
• Ability to handle sensitive and distressing situations with resilience and professionalism
  
• Empathetic, compassionate, and non-judgemental approach

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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