Orders Management Agent (0-1 Year)

About Boxy

We are Boxy, the tech-forward logistics startup that works in last-mile delivery in the Middle East. We specialize in reliable, tech-driven solutions that prioritize experience. At Boxy, we see each package as more than a delivery; it's a story waiting to unfold, aimed at bringing smiles to our customers' faces.

Our culture is dynamic and growth-focused, emphasizing continuous learning and development. We thrive on the challenge of exponential growth, constantly innovating to meet and exceed the expectations of our merchants and their customers.

Summary:

The Orders Management Agent plays a crucial role in ensuring the smooth and efficient flow of orders within our last-mile service. This involves receiving and processing orders, coordinating with drivers, tracking shipments, and resolving customer inquiries. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills.

Responsibilities:

• Order Processing:
  • Review incoming orders from various sources
  • Verify order details for accuracy (e.g., delivery address, items, quantities).
• Shipment Tracking and Monitoring:
  • Monitor the progress of deliveries in real-time.
  • Proactively identify and address potential delivery delays or issues.
  • Communicate order status updates to customers.
• Customer Service:
  • Respond to customer inquiries regarding order status, delivery times, and other related concerns.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Escalate complex customer issues to the appropriate department or supervisor.
• Driver Coordination:
  • Communicate with drivers to provide delivery instructions and updates.
  • Address driver inquiries and concerns.
• Data Entry and Record Keeping:
  • Maintain accurate records of orders, deliveries, and customer interactions.
  • Generate reports on order volume, delivery performance, and other key metrics.
• Collaboration:
  • Collaborate with other departments (e.g., dispatch, customer service, warehouse) to ensure seamless order fulfillment.

Qualifications:

• Fluent Arabic. English is a plus. 
• Previous experience in a logistics, order management, or customer service role is preferred.
• Proficiency in using order management systems and tracking software.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.  
• Ability to handle high-volume workloads.

Extra Things:

• If you are not passionate about customer service, don't apply.
  The work location is Karkh, Baghdad.
• Two shifts available: Day and Night.
• We seek talented individuals even if they less than 1 year of experience.
• The work environment is respectful and rewarding but rigorous at the same time.

Working hours: 

• 40 hours a week. Working at the office