Service Manager

Boggs Recruiting is a recruiting agency specializing in the heavy-duty parts, service and sales industry. We are currently seeking a highly motivated and experienced Service Manager for a full-time, permanent position with one of our clients in Albany, New York.

Our customer environment is unique in that they are small enough to understand how key every employee is to the organization, but large enough to provide stability. Their success over the past 20 years has been earned through their passion for their customers and providing exceptional service.

The most important trait that will make you successful within this role and the organization to share the passion for customers, proving exceptional service with a problem-solving solution approach.

Responsibilities:

• Manages and directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
• Maintain a safe work environment.
• Build loyal clientele, foster good relationships with customers to encourage repeat and referral business. Handle and resolve customer concerns.
• Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Establish and maintain customer follow-up program to confirm customer satisfaction with their service experience.
• Recruit, hire, and motivate qualified service technicians.
• Assist technicians in developing their skills.
• Maintain high-quality service repairs and minimizes comebacks.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Monitor shop conditions, including cleanliness, safety, and the condition of shop equipment.
• Strive for harmony and teamwork within the department and with all other departments.
• Maintain reporting systems required by general management and corporate personnel.

Requirements:

• High school diploma or general education degree (GED)
• Experience in a leadership role within the parts, service a sales industry (Heavy-duty preferred)
• Good working knowledge of the CDK business system and other applications such as Google Docs, Excel and Word.
• Ability to multi-task under pressure.
• Strong interpersonal and communication skills.

Estimated base pay for this position ranges from $85,000 to $90,000 USD per year plus a performance-based bonus. Pay is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities and internal equity.