B2B Digital Advertising Support Specialist (Turkish Market)

Location: Lisbon, Portugal (On-site)
Languages: Turkish (C1/C2) | English (B2)

Start Date: 16/07/2026

Contract: 6 months (with possibility of extension)

Join a Global Leader in Digital Advertising

Are you passionate about digital marketing, paid social media campaigns, and helping businesses succeed online?

We're looking for a B2B Digital Advertising Support Specialist to join an international team supporting advertisers using one of the world's leading digital advertising platforms. In this role, you'll become a trusted advisor to business clients, helping them resolve product issues, optimize their advertising experience, and maximize the performance of their campaigns.

This is an excellent opportunity for professionals with experience in paid social media advertising, digital marketing, or AdTech customer support who want to grow their career in an international environment.

Please note: Due to confidentiality requirements, the client's name cannot be disclosed.

What You'll Do

• Provide high-quality support to business advertisers via email and chat

• Troubleshoot product and platform-related issues from start to resolution

• Handle customer cases end-to-end while collaborating with Product Operations and Engineering teams

• Resolve technical issues, advertising platform questions, and product inquiries

• Deliver an outstanding customer experience while maintaining high Customer Satisfaction (CSAT)

• Keep advertisers informed with timely and proactive updates throughout the resolution process

• Meet Service Level Agreements (SLAs) and productivity targets

• Educate advertisers on platform features, best practices, and campaign optimization

• Identify opportunities to improve service quality and the overall advertiser experience

What We're Looking For

Mandatory Requirements

• Fluent Turkish (C1/C2) and English (B2)

• Degree in Marketing or a related field

• Previous hands-on experience with paid advertising campaigns

• Experience in Digital Marketing

• Previous experience in a Contact Centre or Customer Support role within an Advertising Technology company

• Good understanding of digital advertising and social media platforms

• Strong analytical and problem-solving skills

• Excellent communication and customer service abilities

• Ability to work independently while collaborating with international teams

Working Schedule

Initial Schedule

Monday to Sunday (07:00 – 19:00)

Rotating shifts:

• 07:00 – 16:00

• 10:00 – 19:00

• 2 rotating days off per week

Future Schedule (TBC by the client)

• 24/7 operation

• Monday to Sunday with rotating shifts

• 2 rotating days off

Compensation & Benefits

Salary

• €920.00 gross/month base salary (paid over 14 months)

• €40.00 gross/month Complexity Bonus (paid over 11 months)

• €7.63 net meal allowance per working day

Health Insurance

• Private health insurance

Accommodation

• Shared company apartment available for up to 12 months

• Utilities included

• Accommodation cost deducted directly from salary

• Free after completing 6 months of employment

• Available from your first working day

• Candidates must have (or obtain) a Portuguese NIF and NISS to enroll

Why Join Us?

• Work with one of the world's leading digital advertising ecosystems

• Build valuable experience in B2B Digital Marketing and Advertising Technology

• Develop expertise in paid social media advertising and advertiser support

• Work alongside international teams in a dynamic, technology-driven environment

• Relocate to Lisbon and enjoy one of Europe's most exciting international cities

Ready to Take the Next Step?

If you're passionate about digital advertising, paid campaigns, and helping businesses grow, we'd love to hear from you.

Apply today and launch your international career in Digital Advertising Support from Lisbon!