Customer Support Specialist – Home Appliances (Dutch Market)

Lisbon, Portugal | Start: June 15th and June 22nd

We are looking for a motivated Dutch-speaking Customer Support Specialist to join an international team supporting a leading home appliances brand. This is a structured, process-driven role combining customer service, technical troubleshooting, warranty handling, and after-sales support.

If you enjoy working in a clear workflow environment, solving product-related issues, and building technical knowledge, this role offers a strong foundation for long-term career growth in customer support and technical services.

What You Will Do

• Handle inbound customer requests (phone, email, chat) in Dutch

• Manage warranty claims, repair requests, and spare parts orders

• Provide basic technical troubleshooting for home appliances

• Guide customers through after-sales processes and solutions

• Work within structured systems and follow clear operational procedures

• Document all interactions accurately in internal tools

• Escalate complex technical cases when necessary

• Ensure a professional and high-quality customer experience

What We Are Looking For

• Fluent Dutch (C1/C2 mandatory)

• Good English communication skills (B1+ preferred)

• Experience in customer service or technical support is an advantage

• Interest in technical products and structured processes

• Strong attention to detail and problem-solving mindset

• Ability to work in a fast-paced, process-oriented environment

Offer Package

• Base Salary: €1,400/month

• Language Bonus: €150/month

• Performance Bonus: €100/month

• Location: Lisbon, Portugal

• Full training provided (technical product & systems)

• International working environment with career growth opportunities

Working Hours

• Shift: 07:00 – 17:00 (day schedule only)

• Stable and structured working hours (no night shifts)

Why This Role?

This is a strong opportunity to build expertise in home appliances technical support, including warranty processes, repair coordination, and structured case management. You will gain valuable experience in a highly process-driven international environment, ideal for long-term development in customer service and technical support careers.