Customer Support Role Italian Speakers Lisbon

Location: Oriente, Lisbon

Languages: Italian (Native), English (B2)

Schedule: Full-time, 40 hours per week

• Shifts: 8 hours per day with a 1-hour lunch break

• Days: 5 days per week, Monday to Friday: Rotative shifts between 06:00 and 22:00.

• Days Off: Saturday and Sunday.

• Commute Support: Uber reimbursement up to 25 for early shifts starting at 06:00.

Salary Package:

• Base Salary: 1000 EUR per month for 14 months, 14000 EUR per year

• Meal Allowance: 7.23EUR per day (net), 1908,72 EUR per year

• Complexity bonus: 120 EUR per 12 months,

Totaling in 17 348,72 EUR per year

• Performance Bonus: 135 EUR per 12 months, 1 620 EUR per year

• Health Insurance: Provided after 6 months

Profile - Nice to Have:

• Experience in customer support (preferably inbound calls, chat, and emails)

Tasks:

• Act as the first point of contact and brand ambassador for viewers, ensuring excellent customer service.

• Assist viewers via phone, chat, and email, addressing inquiries and providing support for software functionality, account management, and application queries.

• Provide technical support and troubleshoot system configurations and network settings.

• Deliver accurate and timely responses to viewer inquiries, maintaining detailed records of interactions, inquiries, complaints, and resolutions.

Starting Date: 20th Feb 2025

Hiring Process:

• Application Review

• Language Assessment

• 1 or 2 interviews with the client

Documents Accepted:- EU ID
- Residence card
- Manifestação de Interesse
- Visas (under consultation)