About the job Payment Solutions Support Specialist (French)
Location: Lisbon, Portugal
Training Start Date: 10/09
Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!
What Youll Do
- Assist French-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
Provide expert guidance on payment transactions, security procedures, and account management.
Troubleshoot technical issues and escalate complex cases when necessary.
Maintain accurate records of customer interactions and solutions provided.
Collaborate with internal teams to enhance customer experience and service efficiency.
What We Offer
Compensation & Benefits:
Base Salary: €930/month (paid 14 times per year).
Meal Allowance: €7.63 per working day (net).
Health Insurance: Provided from Day 1 (free after 6 months).
Work Schedule & Flexibility:
24/7 Rotational Shifts (including nights & weekends).
Two consecutive rotative days off per week.
Career Growth & International Work Environment
Work with a leading global payment solutions provider.
Career development opportunities in a fast-growing industry.
Be part of a multicultural and inclusive workplace.
What Were Looking For
- Fluent French Speaker (C1+) with strong communication skills.
English Proficiency (B2+) for internal communication. - Problem-solving mindset with a customer-centric approach.
- Ability to work on rotational shifts (including nights & weekends).
- Tech-savvy with basic troubleshooting skills.
- High school diploma
Hiring Process
- Application Review
- Language Assessment
- Interviews with the Client
Relocation Package:
- Apartment Room with rent for 12 months
Documents Accepted:
- EU ID
- Residence card
- Manifestação de Interesse
- Visas (under consultation)