Interactive Solutions Advisor (German B2)

Exciting Opportunity for Growth!

We are in a phase of expansion, dedicated to leveraging cutting-edge technology to elevate the experience for our extensive base of entertainment-seeking customers.

Your Daily Responsibilities:

As a representative of our brand, your primary responsibilities will involve delivering outstanding customer service through inbound calls, live chat, email, and social media platforms.

Key Communication Role:

Our Customer Care department serves as the primary hub for customer interactions. As an Interactive Solutions Advisor, you'll play a pivotal role in managing communications and swiftly resolving inquiries and issues.

Join Our Dynamic Team:

Our Customer Care team is at the forefront of our commitment to service excellence. If you're eager to join our unified #oneteam, here what the role encompasses:

Key Requirements:

• Fluency in spoken and written German (B2 and higher) 
• Strong command of English, both spoken and written 
• Exceptional communication skills Interest in sports 
• Prior experience in customer service is advantageous but not required 
• Proficiency in MS Office applications with good typing and computer skills 
• Organizational, decision-making, and analytical abilities 
• Team-oriented mindset with a positive attitude 
• High school diploma or equivalent

The Offer:

• Full-time position with flexible shifts from 10 AM to 2 AM, Monday to Sunday

• Salary of 3800 BGN 

• Additional perks such as taxi vouchers for late shifts and extra pay per hour after 10 PM

• Convenient office location near bus and metro stations

• Comprehensive initial training and onboarding provided (fully covered)

• Ongoing training and upskilling opportunities through our University Career development programs and initiatives for professional growth

• Health and wellness programs

Relocation support including 10 days of  hotel and travel expenses 490 BGN reimbursement after 6 months (equals 250.52 EUR)

Additional Benefits:

• Health and Life Insurance

• Multisport card Transport allowance

• Bonus for significant life events

• Additional paid leave for educational pursuits

• Corporate discounts and company events

Location: Sofia

Customer Service Focus: 90-95% email & chat support, 5-10% inbound phone calls

Training: Comprehensive 2-week training + 2-week nesting period

Join Our Global Team, apply today!