Payment Solutions Customer Support (Spanish market)

Location: Lisbon, Portugal

Training Start Date: 27th March 2025

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What You'll Do

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

The Offer

Compensation & Benefits: 14 928,72 EUR/year gross, including

• Base Salary: 870 EUR/month (paid 14 times per year).
• Complexity Bonus: 50 EUR/month (paid 12 times per year).
• Meal Allowance: 7.23 EURper working day (net).
• Transport Allowance: 20 EUR/month.
• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).
• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What We're Looking For

Fluent Spanish Speaker (C1+) with strong communication skills.
English Proficiency (C1+) for internal communication.
Problem-solving mindset with a customer-centric approach.
Ability to work on rotational shifts (including nights & weekends).
Tech-savvy with basic troubleshooting skills.

Hiring Process

Application Review We assess your profile.
Language Assessment Demonstrate your Spanish skills.
Interviews with the Client Final selection stage.